Isagenix Store Return and Refund Policy UK

CleanseMasters’ Isagenix Store UK
Return and Refund Policy


You are covered by the Isagenix Satisfaction Guarantee

When you purchase Isagenix products online in UK through the CleanseMasters’ Isagenix Store your order is processed by the Isagenix official shopping cart (we direct you to our Isagenix associate website after you make your product selection). This means that you are buying your products directly from Isagenix and therefore you are fully covered by the Isagenix Satisfaction Guarantee.

Isagenix is committed to providing you with the highest-quality products you can find! However, if you are not 100% satisfied with a product for any reason, you may be eligible to return the product for a refund. Refunds are issued for the full amount paid at the time of purchase, less shipping.

Return and Refund Eligibility

You have 30 days from the date of purchase to initiate a return of

  • your initial order of product;
  • product you are trying for the first time – this applies to any product you have not previously ordered; or
  • your first Autoship order (for unopened product only).

Isagenix may consider accepting additional returns on a case-by-case basis, but reserves the right to deny any refund and/or cancel the Position of anyone who abuses the satisfaction guarantee.

The following items are non-refundable, except as required by law: membership fees, shipping fees, administration fees, seasonal, discounted or promotional items, and products that are not purchased via Isagenix shopping card.

How to Initiate a Product Return

To initiate a return and request for refund, please email, or call Isagenix Customer Service at 08081890490. When contacting Isagenix, please have your Isagenix Member ID or invoice number available. You can find both in the e-mail that you’ve received from Isagenix at the time of your order.

If your order is eligible for a refund, Isagenix will credit the original form of payment within 30 days of the product being logged as returned by its distribution center. Please Note: Although Isagenix will promptly begin the refund process, it may take up to 30 days or longer for refunds to be processed by the responsible financial institutions.

Return of Damaged or Defective Products

If you received a damaged or defective product, please contact Isagenix UK Customer Care at 08081890490 right away. Provided you contact the Customer Care department within 30 days, Isagenix will replace those products at no charge in lieu of a refund.

Where to Find More Information

In the few paragraphs above we gave a brief summary of the Isagenix Return and Refund Policy for your convenience. For more details please refer to the official Isagenix Return and Refund Policy for the United Kingdom.