CleanseMasters’ Isagenix Store Canada
Return and Refund Policy

Isagenix

You are covered by the Isagenix Satisfaction Guarantee

When you purchase Isagenix products online in Canada through the CleanseMasters’ Isagenix Store your order is processed by the Isagenix official shopping cart (we direct you to our Isagenix associate website after you make your product selection). This means that you are buying your products directly from Isagenix and therefore you are fully covered by the Isagenix Satisfaction Guarantee.

We are committed to providing you with the highest-quality products you can find! However, if you are not 100% satisfied with a product for any reason, you may be eligible to return the product for a refund. Refunds are issued for the full amount paid at the time of purchase, less shipping.

Return and Refund Eligibility

You have 30 days from the date of purchase to initiate a return of

Isagenix may consider accepting additional returns on a case-by-case basis, but reserves the right to deny any refund and/or cancel the Position of anyone who abuses the satisfaction guarantee.

The following items are non-refundable, except as required by law: membership fees, shipping fees, administration fees, seasonal, discounted or promotional items, and products that are not purchased via Isagenix shopping card.

How to Initiate a Product Return

To initiate a return and request for refund, please email Returns@IsagenixCorp.com, or call Isagenix Customer Service at (877)877-8111 to receive your Return Merchandise Authorization (RMA). When contacting Isagenix, please have your Isagenix Member ID or invoice number available. You can find both in the e-mail that you’ve received from Isagenix at the time of your order. Isagenix reserves the right to decline a refund if a RMA was not issued prior to returning the product(s).

If your order is eligible for a refund, Isagenix will credit the original form of payment within 30 days of the product being logged as returned by its distribution center. Please Note: Although Isagenix will promptly begin the refund process, it may take up to 30 days or longer for refunds to be processed by the responsible financial institutions.

Return of Damaged or Defective Products

If you received a damaged or defective product, please contact Isagenix Customer Care at (877)877-8111 right away. Provided you contact the Customer Care department within 30 days, Isagenix will replace those products at no charge in lieu of a refund.

Where to Find More Information

In the few paragraphs above we gave a brief summary of the Isagenix Return and Refund Policy for your convenience. For more details please refer to the official Isagenix Return and Refund Policy for Canada.




The statements appearing on this website have not been evaluated by the FDA. Isagenix products are not intended to diagnose, treat, cure or prevent any disease. • If you are pregnant, nursing, diabetic, on medication, have a medical condition, or are beginning a weight control program, consult your physician before using Isagenix products or making any other dietary changes. Discontinue if adverse events occur. • In a study performed in 2012 by University of Illinois at Chicago researchers, subjects lost an average of 9 pounds with an average of 2 pounds of the loss from visceral fat after 30 days on an Isagenix system. The subjects also had a greater level of adherence and had more consistent weight loss from week to week compared to a traditional diet. • Information provided on this web site is for general purposes only and designed to help you make informed decisions about your health. It is not intended to substitute advice from your physician or health-care professional. • This store is operated by an independent Isagenix Associate. Any opinions expressed here are made by and the responsibility of the individual Associate and should not be construed as a representation of the opinions of Isagenix International, LLC.